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Terms and conditions
1. Scope of application
The terms and conditions contained in this document will apply to the relationship between the Client and Requinte Diâmico - Unipessoal LDA (owner of Alto do Ferrum), hereinafter referred to as RD, from the moment the reservation is requested until the moment in which the period of accommodation in the unit ends.
When contracting any service, the user declares to have read, understood and accepted the Terms and Conditions described below, without the need for any subsequent act or consent.
Where the Terms and Conditions are silent, the Portuguese legislation in force will apply.
2. Execution of the Agreement
1. When requesting a reservation or service, the Client makes a proposal to RD. If there is availability, in the case of accommodation, RD will provide the Customer with a reservation code.
2. The Customer is informed that reservations in the unit made through third parties (tour operators or online room reservation portals) determine the issuance of a reservation code different from the one issued directly by RD, being, however, equally valid .
3. Reservation requests made directly to RD or through third parties are not binding nor oblige RD to enter into a contract with the Client. RD will always have the right to refuse to enter into a contract and make a room available at its sole and discretionary discretion.
3. Types of Reservations and respective cancellation
1. The Client can make two types of reservations, “direct” or “indirect”.
2. Indirect Reservations consist of booking the unit or services through third parties, namely online platforms or similar. In these cases, the reservation and cancellation policy in force is that provided by the service provider.
3. Direct Bookings consist of booking rooms or services through Alto do Ferrum's own means, namely website or e-mail. Reservations will be considered valid when accompanied by the provision, by the Customer, of valid and complete data of a credit card, or the sending of proof of bank transfer of the entire price of the accommodation reserved.
4. In order to guarantee the best rate available, in case of cancellation of the reservation, no amount will be refunded. If you are unable to show up due to force majeure, you can reschedule your stay within a period of 3 months. The adjustment of the value of the stay will always be made by excess, and never by default (if applicable). In case of no-show or cancellation during the stay, no amount will be refunded.
4. Arrival and Departure
1. RD will provide the previously booked unit to the Client from the date of arrival or, if the Client has not made a reservation and hires the accommodation at the hotel reception, depending on availability.
2. In the case of reservations made at reception, the Customer must immediately pay the price due for the unit, number of nights of stay and additional services.
3. On the date of departure, the Customer must leave the room unoccupied with people and goods and without any damage by 11 am.
4. If the unit is not left by 11 am on the day of departure, compensation corresponding to the price of a one-night stay at the hotel may be charged, with the right to use the unit during that period only if the hotel has room availability. , otherwise you will have to pay the compensation and leave the unit as soon as possible.
5. Animals
1. It is expressly forbidden to accommodate animals, except guide dogs.
2. The introduction by the Customer of animals in the hotel will allow RD to immediately terminate the contract with the Customer and force him to leave the hotel, without refunding the amounts paid in the meantime for making the unit available during the contracted period of stay.
6. Terms of Use
1. Only the persons indicated in the accommodation reservation will be entitled to use the hotel unit.
2. The Customer must treat the hotel unit with care and consideration.
3. The Client must respect the hotel's rules posted therein, if applicable, which are also part of the accommodation contract.
4. Children under 16 years of age must be supervised by an adult Guest at all times during their stay at the hotel.
5. Customer is strongly advised not to keep or leave without any cash, jewelry, valuables or other valuables left in the hotel unit.
6. RD assumes no responsibility in case of theft, loss or deterioration of valuables such as money, jewelry or other objects of considerable value if such events take place in the hotel unit.
7. Access to the hotel unit through the RD
RD and its staff will have the right to enter the hotel unit, during the Customer's stay, in order to carry out cleaning, repairs and similar work.
8. Price of stay and other prices
1. The price of the stay to be paid by the Client constitutes the consideration for making the use of the hotel unit available, in the period between arrival and departure.
2. The total price of the stay will be charged per night, regardless of whether or not the Client has used the unit.
3. The applicable rates are the agreed prices or the price indicated in the price list in force on the date of conclusion of the contract. RD will have the right to increase or reduce prices if a period of more than 6 months elapses
between the date of booking by the Customer and the date of arrival or if any taxes, visitor contributions or other charges are changed or introduced.
4. The rates and amounts indicated in the terms and in the accommodation contract are all inclusive of VAT, unless expressly provided otherwise.
9. Terms of payment
1. Value of the stay and prices of additional services must be paid in advance, regardless of the billing date.
2. Fees for additional services, described in point 1, are understood to be charges that are not expressly mentioned in the accommodation contract, which form part of the stay.
3. RD accepts payment by transfers and Credit Cards. Other payment methods will only be allowed in exceptional cases, with the consent of the RD administration.
10. Complaints regarding material defects
1. The Client must inspect the hotel unit upon arrival and immediately report any defects found.
2. Any defects that may arise during the stay must be reported to the hotel reception as soon as the Customer becomes aware of them.
3. For the aforementioned purposes, only serious defects likely to jeopardize the level of service and quality of Alto do Ferrum will be considered, and RD is not obliged to take any measures in the case of complaints that are irrelevant, unreasonable or related to details that do not conflict with the minimum level of contracted service.
4. If RD does not have the means to repair the relevant defect or to replace the Customer's unit with another of an equivalent or higher category, the Customer may terminate the contract and receive the price paid for the unit, and may demand nothing more from RD to be whatever title.
11. Responsibility on the part of RD
1. RD will only be liable for damages or losses to the Client when such facts result from the company's fault.
2. RD assumes no responsibility for the loss of data provided by the Customer in the event of electronic transmission of payment data, being only responsible for this in the event of culpable action.
3. RD assumes no responsibility for damages or accidents occurring inside the unit or any part of the hotel, unless such accidents are caused by the fault of RD.
4. RD will not be held liable to the Customer in case of delay in making the unit available when there is a valid reason for not making it available on time.
5. For the purposes of the previous number, valid reasons will be considered that make it impossible or more difficult to make the unit available, such as strikes, lockouts, natural disasters, hotel accidents.
6. In case of delay in making the unit available beyond 6 pm on the day of the reservation, the Customer may freely terminate the contract and the entire amount of the reservation will be refunded.
7. RD assumes no responsibility for acts performed by any worker at the hotel, unless he is in his normal working hours, duly identified and in uniform as a worker of the company.
8. RD assumes no responsibility and cannot in any case be held liable for non-compliance with ancillary obligations.
9. RD cannot, under any circumstances, be held responsible for the act or omission of any other Client, even if this is likely to cause damage or harm to another Client of the hotel. Any and all damage caused to third parties by Hotel Customers will be their sole responsibility.
10. RD assumes no responsibility towards the Client for any lost profits or indirect damages even if resulting from failure to fulfill the main obligation.
12. Duty to notify
In the event of theft or damage to property or, in the event of fire, water damage or other damage to the hotel, the Customer must immediately inform the hotel staff and do everything possible to help resolve the theft or repair the damage. .
13. End of the accommodation contract
1. RD has the right to terminate the accommodation contract if the Customer fails to pay the price in full and on time when it is due or fails to provide the required guarantee.
2. Any contracting party may summarily terminate the accommodation contract for just cause.
3. RD will have the right to immediately terminate the accommodation contract for just cause if the Client engages in any behavior that affects the good coexistence, peace or hygiene of the hotel, namely if during his stay at the hotel, the Client is under the influence of drugs or alcohol, using the hotel unit for prostitution practices, acting offensively to hotel staff or other hotel customers, disturbing the peace of other hotel customers, or, in the past, made false reservations m
al intended and/or damaged or destroyed the hotel or its facilities.
.14. Content and intellectual property
Content and Intellectual Property means all the information present in RD's physical and online media, including, among others, trademarks, designs, logos, texts, images, photos, illustrations, audio or video materials.
It is expressly forbidden to copy, alter, reproduce, commercially exploit, display, disseminate, distribute, transmit or use RD's contents, in any form or for any purpose, without the prior express authorization of the company.
In the event of usurpation and/or misuse of the above-mentioned elements by third parties, RD reserves the right to take legal action against the authors of the above-mentioned acts.
15. General provisions
1. The Terms and Conditions fully regulate the Customer's stay at the hotel and the
use of the room and common spaces by it.
2. No oral agreements will be valid throughout the accommodation contract. Any and all changes to the contract between the parties must necessarily be included in a written document signed by both parties,
unless it is a unilateral declaration, in which case it must appear in a written document signed by the issuer.
3. RD will have the right to have third parties fulfill their obligations under and within the scope of the accommodation contract.
4. The nullity of one or more of the previous provisions does not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, the closest to the commercial and legal intentions of the parties or if this is not possible by the Portuguese legislation in force.